Pinewood Road resident Susan Vigevani said she didn’t even receive her mail on Thursday and Friday and received it as late as 5:00 p.m. on Monday.
Vigevani and other Canton resident such as Christine Smith of Meadows Avenue have addressed their concerns with the Post Office and have still received no answers.
“When I asked where my missing mail was, they answered that they didn't know,” Smith said. “[The Post Office] said they'd look into it and notify me of their findings……by mail.”
Smith said recently she has received late mail after 5:30 p.m., and some days she receives none.
“On Saturday they delivered our neighbor's mail to our house, but we didn't get our own mail,” Smith said.
The problem has gotten so bad that she has re-directed her mail to a PO box at the UPS store.
Vigevani said she has contacted the Post Office and they alerted her that they have a postal inspector investigating where her missing mail may be.
Her regular mailman is on disability and she doesn’t know where the replacement letter carriers are placing her deliveries.
“I’m lucky I have all of my bills, but you just don’t know,” she said. “I feel for everyone else. If people are expecting bills, it’s just a major concern to wonder if they will be delivered to the wrong place. Imagine all of that personal information out there.”
On Facebook, Canton residents shared similar problems about the town’s mail service.
Annette Dumas Matthews said she was tired of other people getting her mail and getting other people’s mail.
Tim Stock, a Head Custodian for the Town of Canton said 2-3 days with no mail happens all the time. The Canton custodian said he thinks it depends on if they have a driver because it's never the same person.
A postal worker, who asked not be named, said it is common for mail delivery to be late on Mondays because the load is heavier, but said there should never be days where residents are receiving no mail at all. He said he believes service will only get worse if Saturday’s service is cancelled.
“If Monday’s delivery in every town is traditionally heavier and sometimes later due to no mail delivery on Sunday, what would happen if there was no mail delivery on Saturday?” the postal worker asked.
London Warren, the Public Information Officer for the Postal Service's Office of Inspector General, said there is an active investigation going on in Canton on why customers are missing mail and said she cannot give any more information on the situation.
Warren said anyone who does not receive mail in Canton should contact the Office of Inspector General at 866-877-7644 or by visiting www.USPSOIG.Gov.